Refund policy
When refunds apply, how to ask for one, and how long it takes.
We want you to be confident paying us. That's why you approve the plan and design before we build, and why our refund terms are clear from the start.
Before work starts
If you cancel before we start work, we refund your deposit in full.
After work has started
Once we've started building, the deposit is not refundable, because it covers time already spent. If you cancel at this stage, you don't owe the remaining balance, and you keep anything already delivered to you.
After you approve the finished work
Once you've approved the finished system or website and paid the balance, payments are not refundable. If something isn't working as agreed, we'll fix it. Bug fixes are free for 14 days after launch.
If we can't deliver
If we can't deliver what's in your quote, and we haven't fixed it within 14 days of you telling us, we refund everything you've paid for the work that wasn't delivered. If the delay is caused by missing content, late payments or approvals on your side, this doesn't apply.
Third-party costs
Your GoHighLevel subscription, domain names, hosting, SMS credits, ad spend and other services bought from other companies can't be refunded by us, but they stay in your name and remain yours to use.
Monthly services
You can cancel monthly services at any time, and they stop at the end of the month you've paid for. Months already paid are not refunded.
How to ask for a refund
Email [email protected] with your name, your invoice number and the reason. We reply within 2 business days. Approved refunds are paid within 7 business days, to the same account or method you paid with.